Privacy Policy for SoCal Home Heroes

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Effective Date: 08.01.2024

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At SoCal Home Heroes, we are committed to protecting your privacy and personal information. This Privacy Policy ("Policy") describes the information we collect, how we use it, and when and to whom we disclose it. This Policy applies to all of our websites, mobile applications, and other online services (collectively, the "Platform") made available by or through SoCal Home Heroes and on which we post this Policy, including through our URLs www.socalhomeheroes.com, www.sfvhomeheroes.com, and www.pasadenahomeheroes.com, and to information we collect offline or through other means. By accessing or using the Platform, you agree to this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM.

 

Key Terms

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• "Content" means text, graphics, images, music, software, audio, video, information, or other materials, including but not limited to profile information, service requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through the Platform.

• "Customer" means a User who is registered to search for Service Professionals on the Platform, seeks services from Service Professionals on the Platform, makes a booking with a Service Professional to purchase a service (or receive a quote in contemplation thereof), or otherwise uses the Platform to receive, pay for, review, or facilitate the receipt of services.

• "Platform" has the meaning set forth in the opening paragraph above.

• "Services" means the services listed, quoted, scheduled, fulfilled, or provided by Service Professionals, or sought, scheduled, paid for, or received by Customers, through the Platform.

• "Service Professional" means a User who is registered to list, quote, provide, or fulfill services to Customers on the Platform.

• "User" means any individual who accesses or uses the Platform, including Customers and Service Professionals.

• "User Content" means Content that a User posts, uploads, publishes, submits, or transmits to be made available through the Platform.

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Information We Collect

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We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our services or when you participate in activities on our Platform. This information may include:

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• Name

• Email address

• Phone number

• Mailing address

• Payment information

• Service preferences and interests

• User Content, such as profile information, service requests, quotes, message threads, reviews, scheduling and calendar information

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We may also collect non-personal information, such as your browser type, IP address, and referring website, which is collected automatically when you visit our Platform.

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How We Use Your Information

 

We use the information we collect to:

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• Provide, maintain, and improve our services and Platform

• Respond to your inquiries and fulfill your requests

• Process transactions and send you related information, including confirmations and invoices

• Send you marketing communications about our services, promotions, and events

• Personalize your experience on our Platform

• Analyze trends and gather demographic information for aggregate use

• Detect, prevent, and address technical issues and protect against fraudulent or illegal activities

• Comply with legal obligations

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Sharing Your Information

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We may share your personal information with trusted third parties who assist us in operating our Platform, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers, or connected sites.

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Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to collect and store information when you visit our Platform. Cookies are small data files stored on your device that help us analyze web traffic, personalize content, and remember your preferences. You can choose to disable cookies in your browser settings, but this may limit your ability to use certain features of our Platform.

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Third-Party Links

 

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

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Data Security

 

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic